To all my loyal readers, apologies for disappearing from the blog scene without a trace. Fret not, for I have been well, alive and kicking; and Fear not, for I'm back with a vengeance, and you can expect me to be prolific with my posts. Well, this post is a fallout of yours truly being a victim of professional hairdressers in the recent past. Those of you who have seen me with my latest hairdo will immediately know my anguish. You would empathize with me if you have had variability in your experiences with not only hairdressers, but beauty professionals in general - Head massages, pedicures or facials that fall somewhere in the continuum of absolutely awesome to oh please what did I do to you to deserve this. This set me thinking - is it true of all personal services, does variability exist only between individuals (service providers), or with the same individual at different points of time as well, if so, is there a way to manage this variability? Questions that I have: 1. Does ta